Frequently Asked Questions

Vehicles used for will-calls should be capable of safely carrying your purchased items, considering both size and weight. Only pickup trucks, box trucks, flat-bed trucks, some cargo vans, or freight trucks are allowed to pick up orders. Please ensure your vehicle is suitable for your order. Sedans, minivans, and SUVs will be turned away.

Currently, our shipping services are limited to the continental United States. We're unable to provide shipping to international locations at this time. However, many customers will have us ship to freight forwarders.

If your order arrives damaged or incorrect, you have the right to refuse the delivery in whole or in part. Mark the Delivery receipt as damaged/refused with detail, please refer to our guidelines. Please contact our customer service immediately to report the issue and arrange a resolution.

We primarily use LTL freight shipping for large orders due to the weight and size of our products. For smaller items, (such as trim, moldings, adhesives, and Carpet Rugs), we may use standard courier services such as UPS, FedEx, or USPS. Refer to our Shipping page for details, or contact our team of experts for a shipping quote.

Generally, orders are processed within 48 hours and shipping times vary between 7 to 10 business days depending on your location and the specific product ordered. Refer to our Shipping page for details, or contact our team of experts for a shipping quote.

Shipping charges vary based on the size and weight of the order, as well as the destination. For most products, with a few clicks (enter quantity and proceed to checkout), you can receive a freight quote online. Please call or contact our team for more information.

At this time, we do not offer expedited shipping. We strive to process and ship all orders as quickly as possible. Sample orders will generally be expedited.

We currently offer Free Shipping on all Rugs and Sample products. However, for most products, shipping charges apply.

Yes, you will receive a shipping confirmation email with tracking information. In addition, the freight company should contact you to arrange a suitable delivery time.

Yes, once your order has been shipped, you will receive a confirmation email with tracking information.

Yes, due to the nature of our products, we typically require someone to be present to accept delivery and to verify the order is correct and in good condition.

If no one is available to accept the delivery, the courier usually makes a few attempts before sending the package back to us. We recommend contacting the freight company to organize a suitable delivery time. Be aware that additional charges may be incurred for re-delivery attempts.

We calculate sales tax based on your state's laws. While we're not required to charge tax in every state, many do require it. You'll find out the exact amount during checkout.

Become a Premium Customer to get access to wholesale pricing and a fully unlocked shopping experience.

Absolutely, we frequently have discounts and promotional offers. Please check our website regularly or subscribe to our Insiders Club newsletter to stay updated on the latest deals.

We accept several payment methods including major credit cards (Visa, Mastercard, American Express, Discover), PayPal. Please note, the availability of some payment methods may vary based on your location.

We strive to offer competitive pricing for all our products. If you find an identical product advertised at a lower price elsewhere, please contact our customer service team. We'll review your claim and do our best to match.

When placing your order, you'll see a field where you can enter your promo code during the checkout process. Enter the code and click 'Apply' to use it. Please note that some restrictions may apply to the use of promo codes.

Your chosen payment method is typically charged at the time of purchase, once your order has been confirmed and is ready for processing. If there are any issues with your payment, our customer service team will reach out to you for resolution.

To change or cancel your order, please contact our customer service team as soon as possible. Please note that if your order has already been processed or shipped, we may not be able to make changes or cancellations.

Yes, we offer samples for many of our products to help you make the right choice. You can order samples directly from our website. For any products where samples are not available online, please contact our customer service team for assistance. Customer's who become premium get 3 free samples.

We stand behind the quality of our products. Many of our flooring options come with a manufacturer's warranty. Please refer to the product details page for specific warranty information or contact our customer service team with any questions.

If your preferred flooring option is not currently available, please reach out to our customer service team.

Orders can be placed conveniently on our website. Browse our product range, add your chosen items to the cart, and then proceed with the checkout process. For those needing help or wishing to order via phone, our customer service representatives are ready and willing to assist.

If the "Add to Cart" button isn't immediately visible, it could be because: The product has a "Request Price" button: This is due to certain manufacturer guidelines that aim to maintain fair and consistent pricing across different retailers. If you see this button, you'll need to fill out a form to request the price. After this step, you can add the product to your cart. The product requires a quoting process: In line with some manufacturers' guidelines, specific products necessitate a strict quoting process. For these, please fill out the quote form on the product page. We'll then send a quote to your email, and you can proceed with the purchase once you accept this quote. For returning or premium customers: If you've previously made a purchase or hold a premium membership with us, you have the privilege of bypassing these steps and can directly add items to your cart. Remember, our customer service team is always here to assist you if you're encountering any difficulties.

Absolutely, we offer special pricing for contractors through our Premium membership program. As a premium member, contractors are eligible for exclusive discounts on our products, assisting them in delivering high-quality service to their clients at competitive prices. To access these benefits, contractors simply need to sign up for a premium membership. If you have any further questions about contractor pricing or the premium membership, please feel free to reach out to our customer service team.

Yes, we do offer volume discounts for larger orders. The specifics of these discounts can vary based on the size of the order and the product in question. We encourage customers planning to place large orders to reach out to our customer service team directly. They will be able to provide the most accurate information and potentially offer a custom quote based on the details of your order.

Hardwood flooring is a premium flooring option constructed from timber. Appreciated for its aesthetic appeal, durability, and long lifespan, hardwood flooring adds a touch of natural beauty to any interior space. Available as solid or engineered wood, hardwood flooring is a versatile choice.

The world of hardwood flooring offers a variety of species like oak, maple, and cherry, a plethora of finishes from glossy to matte, and diverse styles including parquet, strip, and plank. Every choice adds a unique character to your interiors.

Laminate flooring, while it is currently more water-resistant than it was traditionally, is not completely impervious to water. Excessive moisture can cause damage such as warping. However, some brands offer water-resistant laminate flooring for high-moisture areas. It is important to install a perimeter sealing kit with any laminate flooring installation to maintain any waterproof warranties. It is also important to note, if water gets underneath your laminate floor, water warranties are typically voided.

Laminate flooring is an innovative, multi-layered synthetic flooring product that beautifully replicates natural flooring materials. It combines durability, ease of maintenance, and cost-effectiveness, making it an excellent alternative to hardwood, vinyl, or tile flooring.

Vinyl flooring is a resilient, synthetic flooring solution known for its versatility and durability. With an array of colors and patterns, including designs that mimic ceramic tile and hardwood, vinyl flooring can accommodate any decor style. Most floating vinyl plank flooring options are considered 100% waterproof.

High-quality vinyl flooring can last between 10 to 20 years with proper care. Factors such as flooring quality, foot traffic, and maintenance can influence its longevity. Modern vinyl plank flooring often comes with a lifetime residential warranty!

Laminate flooring is a synthetic product, skillfully crafted to mimic the look of natural materials like wood or stone. It's made up of several distinct layers. The topmost layer, or the wear layer, offers durability to the flooring. This is what protects it from scratches, wear, and staining and often includes an aluminum oxide coating for extra toughness. Just beneath the wear layer is the image layer, which carries the photographic print of the natural material the laminate is designed to replicate. Then, you have the core layer. This is generally made from high-density fiberboard (HDF) and is the thickest layer. It provides the laminate flooring its structure and imparts the feel and sound when walked upon. The bottom layer, also known as the backing layer, is designed to resist moisture that could cause the core layer to warp. It helps to balance the floor and prevent it from buckling. In conclusion, laminate flooring is a durable, versatile, and cost-effective flooring option that offers the visual appeal of natural materials without the associated cost or maintenance requirements.

For pet-friendly homes, both vinyl and laminate flooring are excellent choices. These types of flooring are designed to withstand the typical wear and tear caused by pets while providing easy-to-clean surfaces. Many products have Pet Protection warranties, such as COREtec Scratchless offers a 30-year Pet Protection Warranty.

For spaces with children, consider durable and easy-to-clean options like vinyl, laminate, or even carpet. These materials provide a safer and softer landing for little feet.

By measuring the length and width of your room, you can calculate the square footage and estimate the amount of flooring you'll need. We recommend ordering a bit more (in most cases, 5% is enough excess for plank flooring installed in a random-like appearance) than the exact measurement to allow for any adjustments during installation and to ensure you have enough material. Extra cuts may be needed for rooms with lots of tight spaces, doorways, or corners.

Keeping your flooring clean and maintained largely depends on the type of material. Regular sweeping and damp mopping are often enough for most hard surfaces. However, always refer to the manufacturer's guidelines for specific cleaning and maintenance instructions.

We offer an extensive range of flooring types to suit different tastes and needs, including hardwood, Laminate, vinyl, and carpet tile. We also have a variety of eco-friendly options.

Hardwood flooring, made entirely from solid wood, is known for its longevity and timeless elegance but comes at a higher cost. Laminate flooring is a cost-effective alternative, designed to replicate the appearance of real wood. Its synthetic construction makes it easier to install and maintain than hardwood.

Mohawk's "RevWood" is a revolutionary wood flooring built to withstand the wear and tear of real life. The name "RevWood" stands for Revolutionary Wood, indicating a significant advancement in laminate technology. RevWood has several features that make it an excellent choice: Water Resistance: One of the standout features of RevWood is its water resistance. It incorporates a hydroseal technology that prevents moisture from penetrating the surface, making it a good choice for areas where spills can occur, such as kitchens or bathrooms. Durability: RevWood is made to withstand the rigors of daily living. It's designed to resist scratches, dents, and stains, making it a great choice for homes with kids or pets. Easy Maintenance: RevWood is easy to clean and doesn't require special care like some other types of flooring. Affordability: While RevWood offers the beauty of natural hardwood, it comes at a more affordable price, making it a cost-effective choice for many homeowners. Variety: RevWood comes in a wide variety of styles, colors, and textures, allowing homeowners to choose the perfect look for their space. Remember, our customer service team is always here to answer any other questions you might have about RevWood or any other flooring options.

We strive to ensure customer satisfaction, but we understand there may be times when a return is necessary. Here's how our return process works, keeping in mind we follow the manufacturer's guidelines: Return Request: If you're not satisfied with your purchase, you may request a return within 30 days of receiving the items. We will then apply for a Return Authorization (RA) from the manufacturer on your behalf. Please note that obtaining an RA takes time, as it depends on the manufacturer's response time. Return Shipping Costs: The customer is responsible for the cost of shipping the return back to the manufacturer. Restocking Fees: All returns are subject to restocking fees, which typically range from 25% to 35%, as per the manufacturer's guidelines. Ineligible Items: Sundries and accessories are not eligible for return, as per manufacturer guidelines. Rug Returns: For rugs, you must notify us of your intent to return the item within 14 days of receiving it, and the rug must be delivered back to the manufacturer within 30 days. Condition of Returned Items: All returned items must be unused, undamaged, and in their original, unopened packaging. We recommend contacting our customer service team for further assistance or clarification on our return policy. They can guide you through the return process and answer any questions you may have.

If you decide to cancel your order, we recommend contacting our customer service team at the earliest opportunity. We strive to accommodate your needs; however, orders that have reached certain stages in processing may not be eligible for cancellation.

We're sorry to hear if your flooring has arrived damaged. Please follow these steps to help us quickly resolve the issue: Document the Damage: As soon as you notice the damage, start documenting it. This includes writing down details about the damage, how and where it's located on the flooring, and any other information that could be relevant. Mark on Receipt: Make sure to also document the damage in detail on the delivery receipt. This serves as a formal record of the condition of the goods upon arrival. Accept or Refuse the Damaged Portion: It's your right to either accept or refuse the damaged portion of your order. However, if you accept it, remember to clearly note the damage on the delivery receipt. Photographic Evidence: Take lots of photos of the damaged flooring from different angles. This helps to give us a clearer understanding of the extent and nature of the damage. Once you've completed these steps, please contact our customer service team as soon as possible. They will guide you through the process of filing a claim and help you in arranging a replacement or refund, as appropriate.

Typically you have 30 days to initiate a return. For specifics on our return policy, including the return time frame, please refer to our detailed return policy on our website or get in touch with our customer service team.

We strive to process refunds swiftly. Once we have received and inspected your returned items, your refund will be initiated. For detailed information on the timeframe, please refer to our refund policy or consult with our customer service team.

We don't offer installation services. Znet Flooring specializes in providing a wide range of quality flooring materials at fair prices.

Many of our flooring options, such as laminate or click-lock vinyl, are designed to be DIY-friendly. However, the ease of installation can vary based on the type of flooring and your own experience with DIY projects. If you're not comfortable with the installation process, we advise hiring a professional to ensure it's done correctly.

Absolutely! Znet Flooring provides detailed installation guides on our website for our various flooring options. These resources are designed to assist you if you choose to install the flooring yourself.

Preparing your subfloor is a critical step in the installation process. The subfloor should be clean, dry, and flat before you begin installation. If the subfloor has any cracks or uneven spots, these should be repaired. Removal of any existing flooring may also be necessary. Detailed preparation guidelines can be found in our installation guides on the Znet Flooring website.

As an online flooring company, Znet Flooring primarily operates online, allowing us to serve customers across the country. We don't currently specialize in a very user-friendly online showroom, our comprehensive website and customer service team are prepared to assist you in finding the perfect flooring option.

Znet Flooring has been a trusted name in the flooring industry for many years. We have built our reputation by delivering high-quality flooring products at competitive prices while prioritizing customer service. While the owners have a lifetime of flooring experience, Znet Flooring officially was registered in 2017 with the state of Nevada.

Yes, we do. We greatly appreciate our customers sharing their experiences with Znet Flooring. You can read reviews from our valued customers on our website. We take pride in the positive feedback we receive and continuously strive to improve our services based on our customers' input.

Our Terms and Conditions cover various aspects of our service, including order placement, payment, shipping, returns, and warranties. They can be accessed in full on our website. Please read through them carefully before making a purchase, and if you have any questions, our customer service team would be more than happy to assist.

A premium customer is a customer who has subscribed to our Premium Membership program. This program offers various perks and benefits. Not only do premium customers get special pricing and the ability to directly add items to the cart without needing to fill out a quote form or request pricing, they also receive free samples of our products. Access to free samples can be especially advantageous, allowing premium customers to see and feel the products before making a purchase decision. Other benefits include exclusive discounts and an enhanced shopping experience. Our aim with the premium membership is to provide our most loyal customers with additional value and convenience. The subscription can be particularly beneficial for contractors or individuals who frequently purchase flooring products. If you're interested in becoming a Premium Customer or would like more information about the premium membership program, feel free to reach out to our customer service team.

MAP stands for Minimum Advertised Price. It's a policy set by manufacturers and brands that stipulates the lowest price at which their products can be advertised by retailers. The aim of MAP pricing is to maintain the perceived value of a product and ensure fair competition across all distribution channels, avoiding detrimental price wars. Owing to these MAP policies, you might find that you need to fill out a form or request a quote to discover the price of a product. These policies also prevent us from displaying prices before a product is added to your cart. However, it's important to note that the final selling price can often be lower than the MAP price once the product is in your cart. Fortunately, we offer a solution to bypass most of these steps - becoming a Premium member. Our Premium Membership allows users to directly add items to their cart and view prices, providing a smoother, more streamlined shopping experience. Remember, MAP pricing refers only to advertised prices, not the actual selling price, so retailers can sell a product at any price they choose, but they can't advertise it below the MAP. If you have further questions regarding MAP pricing, or if you're curious about the price of a specific product, don't hesitate to reach out to our customer service team.

Znet Flooring prides itself on being an exceptional choice for all your flooring needs. Our commitment to customer satisfaction, high-quality products, and innovative solutions make us an awesome choice for both residential and commercial flooring. Here's why we believe Znet Flooring stands out: Quality and Variety: We offer a wide range of flooring options, from hardwood and laminate to tile and luxury vinyl, catering to diverse tastes and requirements. Each product is chosen for its quality and durability, ensuring that you're investing in a floor that will last. Competitive Pricing: Our aim is to provide high-quality flooring at competitive prices. We leverage strong relationships with manufacturers to offer the best deals to our customers. Excellent Customer Service: Our dedicated customer service team is always ready to assist, whether it's helping you choose the right flooring or answering any questions you may have about installation or maintenance. Eco-Friendly Options: We're committed to sustainability and offer a selection of eco-friendly flooring options. Premium Membership: We offer a premium membership program with benefits like free samples, exclusive discounts, and a streamlined shopping experience. Innovative Solutions: We are always on the lookout for the latest flooring technologies and products to bring to our customers. This includes innovative options like Mohawk's RevWood. Whether you're a homeowner looking to renovate or a contractor working on a large project, Znet Flooring is equipped to help you find the perfect flooring solution.